Shipping policy
Order processing and delivery
Orders are usually shipped within 3 business days of being placed.
Delivery will be within 30 days of the date your shipment is sent out. This delivery window starts on the shipment date, not the date you place your order.
International customs and imports
Customers are responsible for any customs duties, import taxes, customs clearance requirements and import restrictions in the destination country. Customs delays and other customs or import-related issues are not our responsibility.
US shipping
Free shipping to the US for roasted coffee and subscriptions. Shipping for all other items is calculated at checkout.
International shipping
All prices below are in USD. There is no additional handling surcharge. Orders to the United Arab Emirates and Saudi Arabia use DHL Express International. The other listed destinations use Economy International shipping.
United Arab Emirates and Saudi Arabia — DHL Express International
Items in our Roasted Coffee shipping profile have a flat shipping rate of $35.46 per order to either country, regardless of shipping weight.
Subscriptions, newbie coffees, wholesale items and other items use the following weight-based DHL Express International rates. Shipping weight is calculated at checkout, including packaging.
| Shipping weight | Rate |
|---|---|
| Up to 2 lb | $35.46 |
| Over 2 lb and up to 5 lb | $51.71 |
| Over 5 lb and up to 10 lb | $73.36 |
| Over 10 lb and up to 20 lb | $120.11 |
For orders containing items from multiple shipping profiles, the final shipping total is shown at checkout.
Other international destinations
Roasted coffee, subscriptions and newbie coffees
Eligible roasted coffee, subscription and newbie coffee items have a single flat shipping rate per order to each listed destination, regardless of shipping weight.
| Destination | Flat rate per order |
|---|---|
| United States | Free |
| Canada | $12.69 |
| United Kingdom | $13.17 |
| Hong Kong, Taiwan | $13.19 |
| Australia, Mexico, Philippines, Singapore | $15.71 |
| Spain | $20.58 |
| Japan | $21.63 |
| Italy | $22.02 |
| France | $22.53 |
| Germany, Netherlands | $23.17 |
| Slovakia | $23.87 |
| Hungary | $23.90 |
| Poland | $23.91 |
| Denmark, Norway, Sweden | $25.05 |
| Bulgaria | $25.55 |
Wholesale rates
Wholesale shipping rates are based on the shipping weight calculated at checkout, including packaging.
| Destination | Up to 2 lb | Between 2–5 lb | Between 5–10 lb | Between 10–20 lb |
|---|---|---|---|---|
| United States | Calculated at checkout | |||
| Canada | $20.69 | $24.49 | $30.87 | $39.76 |
| United Kingdom | $21.17 | $29.97 | $43.22 | $70.51 |
| Hong Kong, Taiwan | $21.19 | $21.19 | $38.21 | $55.40 |
| Mexico | $23.71 | $31.66 | $44.94 | $60.12 |
| Australia, Philippines, Singapore | $23.71 | $31.66 | $44.94 | $72.23 |
| Spain | $28.58 | $42.90 | $65.94 | $108.36 |
| Japan | $29.63 | $46.68 | $56.34 | $85.51 |
| Italy | $30.02 | $44.31 | $68.69 | $106.21 |
| France | $30.53 | $43.94 | $66.15 | $102.55 |
| Germany | $31.17 | $39.85 | $77.98 | $102.55 |
| Netherlands | $31.17 | $44.57 | $77.98 | $102.55 |
| Slovakia | $31.87 | $45.42 | $66.83 | $106.32 |
| Hungary | $31.90 | $45.37 | $66.61 | $105.83 |
| Poland | $31.91 | $44.08 | $64.81 | $105.09 |
| Norway | $33.05 | $50.48 | $68.00 | $106.18 |
| Denmark | $33.05 | $52.42 | $94.59 | $132.05 |
| Sweden | $33.05 | $54.25 | $94.59 | $132.05 |
| Bulgaria | $33.55 | $48.23 | $71.43 | $114.21 |
For destinations not listed here, wholesale orders over 20 lb, or orders containing a mix of items with different shipping rates, please refer to the shipping options and final total shown at checkout.